Shipping Policy
At CA, we recognize that the final step of your luxury acquisition is the delivery of your exceptional piece. We have engineered a highly secure, expedited logistics network to ensure your authentic merchandise arrives in pristine condition. This comprehensive Shipping Policy outlines our exact dispatch protocols, transit estimates, and logistical assurances for our distinguished clientele.
Global Reach and Delivery Estimates
While our logistical infrastructure is proudly headquartered in Canada, CA facilitates a fully supported, highly secure global shipping program. We deliver to discerning clients worldwide.
To provide absolute transparency regarding your order timeline, all deliveries are calculated using our standard logistics formula: Processing Time + Transit Time = Total Delivery Time. Please note that all timeframes are measured in standard business days, strictly excluding weekends and national statutory holidays.
Below is a detailed breakdown of our transit estimates for domestic fulfillment within Canada and our primary neighboring regions:
| Destination Region | Standard Processing Time | Estimated Transit Time | Total Estimated Delivery |
| Canada (Domestic) | 1 to 2 Business Days | 5 to 6 Business Days | 6 to 8 Business Days |
| United States (US) | 1 to 2 Business Days | 6 to 8 Business Days | 7 to 10 Business Days |
| Puerto Rico (PR) | 1 to 2 Business Days | 7 to 10 Business Days | 8 to 12 Business Days |
| Global / International | 1 to 2 Business Days | Varies by Geography | Calculated at Checkout |
Shipping Fees and Complimentary Delivery
To elevate your purchasing experience, CA is pleased to offer complimentary, fully insured standard shipping on all orders that exceed a total valuation of C$90. For curated orders falling below this threshold, a standardized, flat-rate logistics fee of C$15 will be automatically applied and clearly displayed during your encrypted checkout session.
Dispatch Origins and Premium Courier Partnerships
Every order is fulfilled directly from our climate-controlled warehousing facilities located within Canada. To guarantee the security and punctuality of your high-value Collections, we partner exclusively with the most prestigious logistics providers. Domestic orders are meticulously handled by Canada Post and Purolator, while international transit relies on the secured networks of DHL Express and FedEx.
Potential Logistical Delays and Remote Territories
Our logistics team operates with uncompromising efficiency; however, transit schedules can occasionally be impacted by extraordinary external factors. Please be advised that severe meteorological conditions, natural disasters, or unexpected force majeure disruptions within the global supply chain may result in unavoidable transit delays of 1 to 7 business days.
Furthermore, clients residing in geographically remote regions or island territories—including, but not limited to, the Yukon, the Northwest Territories, Nunavut, or localized island communities—should anticipate supplementary transit time beyond the standard domestic estimates provided in our logistical table.
Strict Quality Assurance and Fulfillment Exceptions
We mandate that every item undergoes a rigorous, multi-point Quality Assurance (QA) inspection prior to being approved for final dispatch. Our specialists verify the material integrity, hardware finishes, and packaging perfection of your order to guarantee it meets our flawless global standards.
In the highly unlikely event of a transit anomaly—such as receiving incorrect merchandise, discovering transit-related damage, or identifying missing structural elements—we ask that you contact our Client Advisory team immediately at [email protected]. We stand fully behind our commitment to your satisfaction and will arrange a swift, complimentary replacement to rectify the exception without delay.
